FAQ

Creating an account takes only a few minutes. Provide your email, create a password, and verify your address and phone if prompted. Registration automatically triggers the welcome no-deposit offer (use code SWEEPSY where required). After initial sign-up, complete profile verification to receive additional Sweeps Coins and to unlock withdrawals. Keep your account details accurate — duplicate accounts or false information can result in suspension. Age limits apply: you must be 18+ and located in an eligible jurisdiction. If you run into problems during sign-up, use live chat on the site or email support@sweepsharkscasino.com for fast help.

SweepShark runs several promotions: a Welcome No-Deposit Bonus, First Purchase Boosts, a Daily Login reward (Daily Catch), Daily PlayBack loss recovery, and a Referral program. The no-deposit welcome bonus (code SWEEPSY) grants Sweeps and Gold Coins automatically when you register and after verification. First Purchase packages are boosted with extra Sweeps Coins when you use SWEEPSY during checkout. Most bonuses apply automatically on qualifying actions; some offers require verification or promo entry. All Sweeps Coin bonuses require a 1x playthrough before redemption. Promotions are subject to change and may be restricted in select states — check full terms before claiming.

The primary code to know is SWEEPSY. The Welcome No-Deposit Bonus activates on registration and award tiers appear after registration and full profile verification: an initial allocation on sign-up and additional Sweeps Coins once email, phone, and profile checks are complete. The bonus is valid to eligible players living outside certain U.S. states listed in the terms. There’s no minimum purchase for the no-deposit offer; however, redemptions require KYC completion and a minimum of 100 Sweeps Coins to cash out. If a code is required at purchase, enter SWEEPSY during checkout for boosted packages.

SweepShark accepts Apple Pay, Google Pay, Visa, and MasterCard for purchases and deposits, and operates in USD. Sweeps Coins are redeemed for cash via ACH or Push to Card (Visa/MasterCard) once wagering and verification requirements are complete. Minimum redemption is 100 Sweeps Coins (equivalent to $100 value); there is no published maximum cashout limit. Deposits typically post instantly; withdrawals are processed after identity verification and may take additional time depending on the payout method and banking partners. For questions about a specific transaction, open live chat or email support@sweepsharkscasino.com.

For Sweeps Coins, SweepShark applies a 1x playthrough requirement across all eligible games. That means you must wager the Sweeps Coin balance once before cashout becomes available. All game types — slots, table games, live-equivalents, and fish games — contribute 100% toward the playthrough. Sweeps Coins are non-sticky by default and become redeemable after the required playthrough. Always check the specific promotion terms; KYC verification is required before any Sweeps Coin redemption.

Yes. SweepShark is optimized for modern browsers on iOS and Android devices and supports payments via Apple Pay and Google Pay for quick deposits. Many games are delivered in HTML5 by providers like Betsoft and Playson, so they load smoothly on mobile browsers without a separate app. If performance is sluggish, close other apps, ensure your OS browser is up to date, or try switching networks. For persistent issues, contact live chat for device-specific guidance.

SweepShark offers more than 1,200 titles across slots, table games, and fish games supplied by partners including 3 Oaks, Betsoft, Eurasian Gaming, Gaming Corps, KA Gaming, Kalamba Games, Mancala Gaming, NetGaming, Onlyplay, Playson, and Red Rake Gaming. The catalog mixes classic slots, modern video slots, table variants, and niche fish-style games. Eligible games for promotions are listed in the promotion terms; most bonuses apply sitewide unless an offer explicitly excludes specific titles.

SweepShark operates using a sweepstakes-style model and follows applicable laws and platform-specific regulations. Licensing and jurisdictional information is maintained in the site’s Terms & Conditions and Legal pages; check those sections to confirm availability and any restrictions for your state. Certain U.S. states are restricted for Sweeps Coin promotions — always review the location-based eligibility rules before registering or making a purchase.

KYC verification is required to redeem Sweeps Coins for cash and to comply with regulatory and anti-fraud standards. Typical documentation requests include a government-issued photo ID (driver’s license, passport), proof of address (utility bill, bank statement), and sometimes proof of payment method. Verification also unlocks additional Sweeps Coins tied to registration promotions. Upload clear, legible scans or photos when prompted; the verification team reviews submissions and will notify you if additional information is needed.

Try these quick fixes: clear your browser cache, disable browser extensions that may interfere with scripts, update your browser or OS, switch to another network, or restart the device. For payment failures, confirm card or wallet details and ensure the billing address matches your bank record. If problems persist, collect screenshots or transaction references and contact live chat for immediate assistance, or email support@sweepsharkscasino.com with supporting details so the team can investigate.

SweepShark requires players to be 18+ and provides tools to help manage play: set deposit or loss limits, take cooling-off periods, or self-exclude if needed. The site’s responsible gambling resources and support contacts are available in account settings and the Help Center. If you feel your play is becoming problematic, pause activity and reach out to customer support for account limits and assistance. Professional help lines and resources are also listed in the casino’s responsible gambling section.

SweepShark uses industry-standard protections to secure user data and transactions, including encrypted connections and secure payment processing standards for card and wallet payments. The platform follows privacy policies that detail what data is collected, how it’s used, and retention timelines. For sensitive actions like withdrawals, identity checks add an extra layer of safety. Review the Privacy Policy and Terms & Conditions on the site for full details, and contact support@sweepsharkscasino.com if you have specific security concerns.