Terms and Conditions

These terms and conditions govern your access to and use of the SweepShark Casino website, your player account, the games offered on the platform, promotions, and related services (together, the services). SweepShark Casino is the operator of the platform.

By visiting the site, creating an account, or using any part of the services, you agree to follow these site terms, along with any rules shown in-game or within specific promotions. This page is designed to set clear expectations and explain the main rights, responsibilities, and limits that apply when you use SweepShark.

Who Can Use SweepShark

SweepShark is intended for adults only.

To use the services, you must:

• Be at least the legal gambling age in your jurisdiction (and in any case not under 18).
• Be physically located in a place where your use of online casino-style gaming is lawful.
• Comply with all applicable laws and regulations that apply to you.

Your location matters. Access may be restricted or unavailable in certain states, countries, or regions, and SweepShark may limit or block access where it reasonably believes doing so is necessary for legal or operational reasons.

Creating an Account the Right Way

When you register, you agree to provide accurate, complete, and current information. This includes details such as your name, date of birth, contact information, and any other information requested during sign-up or later account reviews.

Key account rules:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts permitted by SweepShark.
• You may not open an account on behalf of someone else or allow someone else to register using your information.
• We may require you to confirm key details (such as email or phone number) to activate features or receive certain offers.

If your information changes, you’re responsible for updating it promptly to help prevent payment delays and account access issues.

Identity Checks That Protect You and the Platform

To keep the platform safe and to meet legal and security obligations, SweepShark may request verification at any time. This can include confirming your identity, age, address, and payment method ownership.

Verification may require documents or information such as:

• Government-issued ID
• Proof of address
• Proof that you own a payment method used on the account
• Additional information needed to address risk, fraud prevention, or compliance checks

If verification is incomplete or cannot be confirmed, certain functions may be limited (for example, withdrawals or redemptions), and your account may be reviewed.

Your Account Is Personal - Keep It Secure

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs through your account, whether or not it was authorized by you.

You agree that you will not:

• Share your account with anyone.
• Transfer, sell, or assign your account to another person.
• Use the services on behalf of someone else.

If you believe your account has been accessed without your permission, contact support as soon as possible so we can help secure it.

Payments, Withdrawals, and Account Balances

SweepShark supports payment options that may include Apple Pay, Google Pay, MasterCard, and Visa. Availability can vary by location, device, bank, and other factors, and payment methods may change over time.

Important expectations:

• Processing times and limits can differ depending on the method selected and the status of your account verification.
• Withdrawal or redemption requests may be reviewed before approval, including checks related to account security, eligibility, and compliance.
• We may apply reasonable checks to help prevent fraud, chargeback abuse, or unauthorized transactions.

Any balances shown on the site are intended to be accurate, but they may be adjusted if an error is identified (see the section on errors and technical issues below).

Bonus Offers and Promotion Rules You Should Know

Promotions, bonus offers, free spins, free plays, and similar rewards may come with additional bonus terms that apply alongside these platform rules. If there’s a conflict, the specific promotion terms generally control for that offer.

Common promotion conditions may include:

• Eligibility rules (including location restrictions)
• Verification requirements before crediting or redeeming rewards
• Wagering or playthrough requirements (for example, Sweeps Coins may require a minimum 1x playthrough before redemption eligibility)
• Time limits (some offers are only available for a set window after registration)
• Game restrictions or contribution differences
• Minimum redemption thresholds and maximum redemption limits

SweepShark may also offer programs such as daily login rewards, coinback, referral rewards, and mail-in (AMOE) entries where permitted. Always review the promotion details shown in your account or the offer page before you participate, especially if an offer is time-limited or tied to verification steps.

Game Access, Features, and Service Availability

SweepShark aims to provide a stable, enjoyable service, but access is not guaranteed at all times. Game availability and site features may vary based on factors such as your location, device compatibility, software updates, maintenance, and technical interruptions.

SweepShark may, at its discretion:

• Add or remove games from the lobby
• Change game libraries, providers, or features
• Suspend a promotion or feature when needed for operational, legal, or security reasons
• Limit access to specific games or tools in certain regions

Games on the platform may be supplied by third-party studios and platforms, including providers such as 1spin4win, Betsoft, Bgaming (Softswiss), Booming Games, Evoplay, Iconic21, Jili Games, Mancala Gaming, Netgame, Penguin King, and Tom Horn Enterprise. As a result, certain titles may be unavailable in some places or at certain times.

Fair Play Standards and Prohibited Behavior

SweepShark is built for fair, personal entertainment use. You agree to use the services responsibly and in good faith.

Prohibited behavior includes, but is not limited to:

• Fraud, attempted fraud, or use of false or misleading information
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or intentionally reversing valid transactions
• Bonus misuse, including creating multiple accounts or manipulating offers to gain rewards unfairly
• Attempts to interfere with games, systems, or promotions
• Use of bots, scripts, automation, or unauthorized software
• Allowing another person to use your account or using someone else’s account

If SweepShark identifies patterns that reasonably indicate prohibited activity, the account may be reviewed and action may be taken under the operator rights section below.

When SweepShark May Restrict Service or Take Action

SweepShark may refuse service, limit access, suspend or remove promotional eligibility, place transactions on hold for review, or close an account when it reasonably believes that:

• These terms or specific promotion rules have been violated
• Required verification is incomplete, inconsistent, or cannot be confirmed
• There is suspected fraud, misuse, security risk, or unlawful activity
• The platform is being used in a way that threatens fairness, integrity, or safety for other players

When action is taken, SweepShark will aim to handle account decisions in a reasonable and balanced way, consistent with platform integrity and player protection.

Handling Errors, Display Issues, and Technical Glitches

From time to time, errors can occur. This may include system outages, interrupted sessions, game malfunctions, incorrect displays, pricing mistakes, promotional crediting errors, or balance discrepancies.

If an error affects your account, a game outcome, a bonus, or a transaction, SweepShark may correct the mistake and address the impact in a fair and reasonable manner. This can include reversing incorrect credits, adjusting balances that were clearly affected by an error, or voiding gameplay that resulted from a malfunction where appropriate.

Responsible Gaming and Player Safeguards

Gambling should be treated as entertainment, not as a way to make money. If playing stops being fun or feels difficult to control, it’s a sign to take a break and seek help.

SweepShark may provide responsible gaming tools or account limits where available. You are encouraged to use these tools if you want extra control over your play.

Ownership of Site Content and Intellectual Property

All website content and platform materials - including branding, logos, design elements, text, graphics, and software components - are owned by SweepShark or used under license.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the site or its content without written permission, except where permitted by applicable law.

Third-Party Services and External Providers

Some services on the platform are provided through third parties, such as game studios, payment processors, identity verification vendors, and technical infrastructure partners. These services may be subject to the provider’s availability, rules, and operational limits.

SweepShark is not responsible for outages or failures caused by third-party systems outside its reasonable control, but will make reasonable efforts to restore service and support affected players where possible.

Liability Limits in Plain Language

SweepShark is not responsible for losses or damages that result from:

• Technical interruptions, service delays, or maintenance downtime
• User error (such as sending payments using the wrong details or using an unsupported device)
• Connectivity issues on your side, including mobile carrier or internet provider problems
• Third-party failures (including payment networks or external service providers)
• Events outside reasonable control (such as power disruptions, natural events, or broader network outages)
• Misuse of the services or breaches of these platform rules

Nothing in these terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

No Promises of Perfect or Constant Service

The website, games, and services are provided on an “as is” and “as available” basis. While SweepShark works to keep the platform reliable, uninterrupted access, constant availability, and error-free operation cannot be guaranteed.

Updates to These Terms

SweepShark may update these terms from time to time to reflect changes in services, operational needs, security practices, or legal requirements. The most recent version posted on the website will apply from the date it is published, unless a different effective date is stated.

Continuing to use the services after changes are posted means you accept the updated terms. It’s a good idea to review this page periodically.

Other Policies That Also Apply

Depending on how you use the platform, you may also need to review related policies and pages, including:

• The Privacy Policy
• The Responsible Gaming page
• Bonus terms or promotion-specific rules shown in the offer
• Cookie notices and preferences where applicable
• AML/KYC-related requirements where applicable

These policies work alongside the conditions of use on this page.

Contacting SweepShark Support

If you have questions about these terms, account rules, verification, or the services, you can reach SweepShark through official support channels. For help by email, contact: support@sweepsharkscasino.com.

By using SweepShark, you’re agreeing to play within clear rules designed to protect players, keep the platform fair, and support a safe, reliable experience for everyone.